Rule 1. Application of general conditions of sale
These general conditions of sale apply to all orders placed on the art-millenium.com website. ARThalia ltd. reserves the right to adapt or modify these general conditions of sale at any time. In case of modification, the general conditions of sale in force on the day of the order will be applied to each order.
Our product offers and prices are valid as long as they are visible on the site, within the limits of stocks available. ARThalia ltd reserves the right to modify its prices at any time but undertakes to apply the current prices which will have been indicated to you at the time of your order.
Rule 2. Command
Upon receipt of your order, we check the availability of the product (s) ordered.
In case of unavailability, we are committed within 30 days from the validation of the order either to inform you of the availability period, so that you can decide to keep your order as is, or to offer you a similar product at a similar price, or to you reimburse it by check. The date of validation of the order corresponds to the date of the order in the event of payment by credit card online. In the event of payment by check or bank transfer, the date of validation of the order corresponds to the date on which ARThalia ltd collects your bank check or bank transfer.
Rule 3. Acceptance of these general conditions
Any order implies full and unreserved acceptance of these general conditions of sale.
Rule 4. Payment
Our goods are payable in cash and without discount when ordering via our online secure payment service by credit card, bank check or transfer.
You can pay:
- by credit card: Payment is made on the secure banking server of our partner Stripe. This implies that no banking information concerning you passes through the website www.ARThalia ltd.
Payment by credit card is therefore perfectly secure; your order will be recorded and validated upon acceptance of payment by the bank.
Rule 5. Securing
Your credit card details are encrypted using the SSL (Secure Socket Layer) protocol and never pass unencrypted over the network. Payment is made directly to the bank.
ARThalia ltd has no access to these details, and does not store them on its servers. This is why they are requested from you for each new transaction on our site.
ARThalia ltd reserves the right to ask you for a copy of your identity document and proof of address.
Rule 6. Cancellation of order and refusal of delivery
ARThalia ltd reserves the right to refuse to make a delivery or to honor an order in the event of a technical problem related to the operation of the site and in particular IT. In this case, ARThalia ltd will cancel the order and will proceed to the full refund of the funds already paid. A confirmation email will be sent to you to inform you.
ARThalia ltd reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid for a previous order or with which a payment dispute is in progress. In this case, ARThalia ltd will cancel the order and will proceed to the full refund of the funds already paid. A confirmation email will be sent to you to let you know.
Rule 7. Retention of title and transfer of risk clause < / p>
The products remain the property of ARThalia ltd until full payment of the order by ARThalia ltd. However, from the order by the customer, the risks of the delivered goods are transferred to the customer.
Rule 8. Anti-fraud checks
ARThalia ltd may need to check the orders that have been validated on its site. These controls aim to protect ARThalia ltd from abusive practices operated by fraudsters.
For example, for an order that has a delivery address different from the billing address, our services may need to contact both persons mentioned; namely the person attached to the billing address and the one indicated for the delivery address. As part of these procedures, our services may be required to ask you for all the documents necessary to release your order: proof of address and debit in your name, but also proof of address in the name of the person indicated for the address. delivery, etc ... These requests are made by e-mail, then by registered letter with acknowledgment of receipt.
Rule 9. Shipments
Our goods travel at the risk and peril of the buyer. A fixed rate of shipping costs per order to Metropolitan France will be added to the total of your order and adjustable with it via our online secure payment services.
Indeed, the shipping costs certain items of significant weight or size, requiring a particular delivery method, may in certain cases be over-taxed. These prices will always be indicated to you on your "basket" page when selecting the item in question (click on the "order" button) before any payment from you.
The products are delivered to the address of delivery that you indicated to us during the ordering process.
We remind you that the delivery does not include the delivery of the package to the customer. Your package will be delivered to you in front of your home if it is a house, or at the foot of the building if you are in an apartment. As a result, you must plan the rise of your package.
All the times announced are calculated in working days.
Product availability may vary between 1 and 30 days depending on the type of product ordered .
The times indicated correspond to the times for processing and preparing your order. They run from the validation of the order.
These times are average times. No delay will be able to justify the cancellation of the order nor give rise to any compensation or penalty.
To these deadlines, must be added the delivery deadline of the carrier.
Delivery times, generally from 48 hours to 7 days, are indicative and respected as far as possible. All of our items are sent via private carrier or post. No delay may justify the cancellation of the order or give rise to any compensation or penalty.
If the products need to be returned to us, they must be the subject of a return request to our Department. Customers:
- within 14 days of delivery for a withdrawal
- within 14 days for defect, after manifestation of the customer by registered letter with acknowledgment of receipt, and verification of the hidden defect
- within 14 days, if you have not received the correct reference
Any complaint formulated after this period cannot be accepted. For a withdrawal, or if you have not received the correct reference, the return of the product can only be accepted for products in their original condition (packaging, accessories, instructions).
For shipments from parcels, whatever they are, outside mainland France, we systematically specify, in your basket and after identifying the destination of the order, the cost of postage after calculation according to their destination.
For technical and legal reasons, ARThalia ltd will limit these shipments to a selection of destinations.
Rule 10. Samples
As part of promotional operations on behalf of our partners, you may receive free promotional samples, promotional messages in your packages.
Only one sample per person and per order is distributed. In some cases, these free samples may not be distributed even though they are advertised on your preparation voucher. Processing is manual and can sometimes cause some errors. No complaint will be taken into account by our Customer Service on this subject.
Rule 11. Returns
1) Returns under the reason "Does not live at the specified address"
These are the packages returned by the service provider responsible for delivery under the mention: Do not live at the Address Indicated.
Processing '' a return under the reason "Does not live at the address indicated".
After receipt and acceptance of your package by our services, depending on the nature of the product, available stocks and according to your wishes, we will offer to reship the product initially ordered or an exchange product with equivalent characteristics at your expense.
2) Returns under the "unclaimed" reason
These are packages that have not been claimed by customers at the post office within the time limits.
Processing a return under the motive "unclaimed".
After receipt and acceptance of your package by our services, depending on the nature of the product, available stocks and according to your wish, we will offer you to reship the product at your expense initially ordered or an exchange product with equivalent characteristics.
3) Returns under the "refused" reason or under the "spoliation" reason
These are the packages that have not been delivered to the customer due to spoliation: open package, traces of shocks, empty packages ...
If at the time of delivery, the original packaging is damaged, torn, opened, then you must check the condition of the items. If they have been damaged, you must absolutely refuse the package and note a reservation on the delivery slip (example: package refused because open or damaged).
You refused your package at the time of delivery
After receipt and acceptance of your package by our services, and written request from you, we will offer you a refund of your order by check.
You have refused the package because it showed obvious signs of opening and / or shocks.
You must contact our services to inform us .
You must ask the service provider responsible for the delivery for a declaration of theft at the time of refusal.
After receipt and acceptance of your package by our services, depending on the nature of the product, available stocks and According to your wishes, we will offer to reship you the product initially ordered or an exchange product with equivalent characteristics.
4) Returns for withdrawal
Terms of return
Any right of withdrawal is excluded for the delivery of products which are not prefabricated, the manufacture of which required a selection of options or an individual choice on the part of the client.
In accordance with article L.121-20 and following of the Consumer Code, you have a period of 14 working days from the date of delivery of your order, to return any item that does not suit you, in its original packaging and in good condition, suitable for its remarketing and to request an exchange or refund without penalty, with the exception of the return costs.
Return costs in case of withdrawal remain the responsibility of the customer.
ATTENTION: No withdrawal will be accepted if the returned product is unfit for re-marketing. Therefore:
- The product must be returned in perfect condition, in its original packaging, unopened, unsealed, undamaged, unmarked.
- The product must be accompanied by all its accessories (instructions, guarantees, etc.).
ARThalia ltd fully reserves the right to make a refund by check for returned merchandise